Topics covered in the Case Management e-learning tutorial

The Case Management e-learning tutorial covers the following topics: 

  • Chapter 1: Case entry and management
    • How to create a new case
    • How to customize case entry display
    • How to change additional settings for case entry display
    • How to find and print a work ticket
    • How to search for cases
    • How to use advanced search option
    • How to search for cases with a barcode scanner
    • How to open a case record
    • Overview of the case record
    • How to take actions on a case
    • How to adjust the schedule
    • How to void the case
    • Overview of the Manufacturing Manager
    • How to change the case status to Manufacturing complete
    • How to batch scan cases with a barcode scanner
    • How to create shipment
    • How to create shipments using a barcode scanner
    • How to scan a tracking number for a package with a barcode scanner
    • How to find the shipped case in the system
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